// admin – Muraga Technical Training Institute https://muragatechnical.ac.ke Thu, 30 Jun 2022 18:15:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.8 https://muragatechnical.ac.ke/wp-content/uploads/2020/09/mtti-2.jpg admin – Muraga Technical Training Institute https://muragatechnical.ac.ke 32 32 CHARTER https://muragatechnical.ac.ke/customer-service-delivery-charter/ https://muragatechnical.ac.ke/customer-service-delivery-charter/#respond Thu, 30 Jun 2022 18:06:20 +0000 https://muragatechnical.ac.ke/?p=6677
NO.SERVICEREQUIREMENTS TO OBTAIN SERVICECOST(KSH)TIMELINE
 1.Handling of InquiriesVoluntary visit / call Free Within 15 minutes of visit /call
 2.Application for CoursesApplication Letter and copies of; · Result slip/Certificate · Birth Certificate · Leaving Certificate · National ID Card 300Within stipulated application period.
 3.Admission of Trainees· Completed Admission letter · Original documents for verification · Passport photograph · Payment of required fee for the courseFreeWithin the same day of reporting
 4.Teaching and TrainingTrainee abide by the academic policy, rules and regulations and provide course work and project materials Free As per term schedules
 5.Internal ExaminationAs stipulated in academic policy Exam card  As per fee policyAs per the examination schedule
 6.Registration of External ExaminationFull payment of exams fees Original & copies of Certificates, ID and Birth certificateFull fee payment & examination feeAs per the examination schedule
 7.Payment of suppliers Duly signed invoices and delivery notes LSO/LPO Free 30 days
 8. Response to correspondence Receipt of Enquiries Free Within 7 working days
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.
 Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
The Principal Muraga Technical Training Institute P.O. BOX 614 – 60400  CHUKA -KENYA TEL: 0113 175 113 E-Mail: muragatechinst@gmail.comThe Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke
HUDUMA BORA NI HAKI
]]> https://muragatechnical.ac.ke/customer-service-delivery-charter/feed/ 0 ICT POLICY https://muragatechnical.ac.ke/ict-policy/ https://muragatechnical.ac.ke/ict-policy/#respond Thu, 30 Jun 2022 17:37:42 +0000 https://muragatechnical.ac.ke/?p=6672 8.0.         ICT  USAGE POLICY
  • Fair / Ethical Usage Guidelines
  1. All users are expected to make use of the ICT resources accessible to them with sensibility and awareness.
  2. The MTTI-Intranet and Internet access will not be used for commercial activity, personal advertisement, solicitations, or promotions, such as hosting or providing links of commercial websites or email broadcasts of commercial promotions to the users.
  3. Any part/component of the ICT infrastructure of the institution shall not be misused for Anti-Institution, Anti-State or Anti-Government activities.
  4. As such, non-MTTI organizations (such as commercial outlets operating on the MTTI campus) will not be connected to the MTTI-Intranet, and cannot be a part of the MTTI domain space.
  5. The downloading of audio and video files is to be done strictly for official purposes.
  • Each user must preserve & maintain the confidentiality of the password used by him/her. No user must try to access the ICT resources using other user’s password, either knowingly or otherwise.
  • Access to sites that are banned under law or that are offensive or obscene is prohibited. This is also an offence under the National ICT Policy and attracts severe punishment.
  • Use of the network to tamper with information on other computers, to deliberately spread harmful/pirated programs, compromise other systems, or to cause damage of any kind using the intranet/internet is prohibited, and is an offence under the National ICT Policy. The user is liable for any civil losses caused, in addition to criminal prosecution under the National ICT Policy.
  • No equipment/user other than those registered with the Institution, can be used to connect to the intranet.
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