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CUSTOMER SERVICE DELIVERY CHARTER
| NO. | SERVICE | REQUIREMENTS TO OBTAIN SERVICE | COST(KSH) | TIMELINE |
| 1. | Handling of Inquiries | Voluntary visit / call | Free | Within 15 minutes of visit /call |
| 2. | Application for Courses | Application Letter and copies of; · Result slip/Certificate · Birth Certificate · Leaving Certificate · National ID Card | 300 | Within stipulated application period. |
| 3. | Admission of Trainees | · Completed Admission letter · Original documents for verification · Passport photograph · Payment of required fee for the course | Free | Within the same day of reporting |
| 4. | Teaching and Training | Trainee abide by the academic policy, rules and regulations and provide course work and project materials | Free | As per term schedules |
| 5. | Internal Examination | As stipulated in academic policy Exam card | As per fee policy | As per the examination schedule |
| 6. | Registration of External Examination | Full payment of exams fees Original & copies of Certificates, ID and Birth certificate | Full fee payment & examination fee | As per the examination schedule |
| 7. | Payment of suppliers | Duly signed invoices and delivery notes LSO/LPO | Free | 30 days |
| 8. | Response to correspondence | Receipt of Enquiries | Free | Within 7 working days |
| The Principal Muraga Technical Training Institute P.O. BOX 614 – 60400 CHUKA -KENYA TEL: 0113 175 113 E-Mail: muragatechinst@gmail.com | The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke |
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