ENGLISH CHARTER

To listen to our charter statement CLICK HERE

CUSTOMER SERVICE DELIVERY CHARTER

NO.SERVICEREQUIREMENTS TO OBTAIN SERVICECOST(KSH)TIMELINE
 1.Handling of InquiriesVoluntary visit / call Free Within 15 minutes of visit /call
 2.Application for CoursesApplication Letter and copies of; · Result slip/Certificate · Birth Certificate · Leaving Certificate · National ID Card 300Within stipulated application period.
 3.Admission of Trainees· Completed Admission letter · Original documents for verification · Passport photograph · Payment of required fee for the courseFreeWithin the same day of reporting
 4.Teaching and TrainingTrainee abide by the academic policy, rules and regulations and provide course work and project materials Free As per term schedules
 5.Internal ExaminationAs stipulated in academic policy Exam card  As per fee policyAs per the examination schedule
 6.Registration of External ExaminationFull payment of exams fees Original & copies of Certificates, ID and Birth certificateFull fee payment & examination feeAs per the examination schedule
 7.Payment of suppliers Duly signed invoices and delivery notes LSO/LPO Free 30 days
 8. Response to correspondence Receipt of Enquiries Free Within 7 working days
         WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.
 Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
The Principal Muraga Technical Training Institute P.O. BOX 614 – 60400  CHUKA -KENYA TEL: 0113 175 113 E-Mail: muragatechinst@gmail.comThe Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke
HUDUMA BORA NI HAKI
Call Now ButtonCall Us