| NO. | SERVICE | REQUIREMENTS TO OBTAIN SERVICE | COST(KSH) | TIMELINE |
| 1. | Handling of Inquiries | Voluntary visit / call | Free | Within 15 minutes of visit /call |
| 2. | Application for Courses | Application Letter and copies of; · Result slip/Certificate · Birth Certificate · Leaving Certificate · National ID Card | 300 | Within stipulated application period. |
| 3. | Admission of Trainees | · Completed Admission letter · Original documents for verification · Passport photograph · Payment of required fee for the course | Free | Within the same day of reporting |
| 4. | Teaching and Training | Trainee abide by the academic policy, rules and regulations and provide course work and project materials | Free | As per term schedules |
| 5. | Internal Examination | As stipulated in academic policy Exam card | As per fee policy | As per the examination schedule |
| 6. | Registration of External Examination | Full payment of exams fees Original & copies of Certificates, ID and Birth certificate | Full fee payment & examination fee | As per the examination schedule |
| 7. | Payment of suppliers | Duly signed invoices and delivery notes LSO/LPO | Free | 30 days |
| 8. | Response to correspondence | Receipt of Enquiries | Free | Within 7 working days |
Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
| The Principal Muraga Technical Training Institute P.O. BOX 614 – 60400 CHUKA -KENYA TEL: 0113 175 113 E-Mail: muragatechinst@gmail.com | The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke |
